Industry: Private

Employment Type: Part Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Exciting Opportunity: ADT Customer Service Job

Are you passionate about customer service and looking to make a difference? Join us as an ADT Customer Service representative, where you will be the voice of our esteemed company, dedicated to providing exceptional service and support to our valued customers.

About Us

ADT Inc. is a leader in security and automation solutions for homes and businesses. With over 145 years of experience, we offer a comprehensive range of services, employing thousands of dedicated professionals across North America. Our mission is to provide peace of mind and security for our customers, and we’re searching for passionate individuals to help us achieve this goal.

Position Overview

The ADT Customer Service Job revolves around interacting with customers, resolving issues promptly, and ensuring customer satisfaction. This entry-level role is critical in maintaining solid relationships with our customers, showcasing our commitment to excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate and timely information regarding ADT services, products, and promotions.
• Resolve customer complaints and issues with patience and professionalism.
• Document customer interactions and maintain accurate records in our CRM system.
• Ensure all customer queries are handled efficiently and within set guidelines.
• Assist in billing inquiries and service modifications.
• Collaborate with other departments to provide a seamless customer experience.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Previous experience in customer service is preferred, but not required.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite and experience with CRM software is an advantage.
• Problem-solving skills with a customer-first mentality.

What We Offer

In addition to a fulfilling career, we offer a competitive salary and benefits package, including:

• Health, dental, and vision insurance.
• Life insurance and disability coverage.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Employee discounts on ADT products and services.
• Ongoing training and professional development opportunities.

Work Environment

Our team is passionate, supportive, and dedicated to continuous improvement. We believe that a positive work environment encourages collaboration and innovation. At ADT, we value diversity and inclusivity, creating a workplace where everyone can thrive.

Application Process

If you’re excited about the prospect of contributing to a leading security solutions provider and believe you would be a great fit for the ADT Customer Service job, we encourage you to apply! Please submit your application on this page. We look forward to reviewing your application and potentially welcoming you to our dynamic team.

Why Join ADT?

When you join ADT, you are joining a community committed to excellence and innovation. Here are just a few reasons why you should consider joining us:

• Be part of a reputable company that has been in operation for over a century.
• Enjoy a collaborative work culture that recognizes and rewards hard work.
• Make a difference in the lives of our customers by providing top-notch service.
• Gain opportunities for advancement and career development.

Conclusion

At ADT, every employee plays a crucial role in delivering outstanding customer service and building trust with our customers. If you meet the qualifications and are eager to work in a dynamic environment, don’t delay. Apply today for the ADT customer service job and embark on a rewarding career with us!