Join Our Team as a Logistics Customer Service Representative

Are you passionate about customer service and logistics? Do you thrive in a fast-paced environment where you can make a tangible difference every day? If so, we have the perfect opportunity for you!

We are one of the leading logistics companies in the industry, dedicated to delivering excellence in supply chain solutions for our clients. To support our goal of providing exceptional service, we are currently looking for enthusiastic and dedicated individuals to join our dynamic customer service team. This is your chance to become part of a company that values each team member and offers growth opportunities.

Position Overview

The Logistics Customer Service Representative will play a critical role in maintaining the company’s commitment to high-quality service. You will be the first point of contact for our clients and must ensure their needs are met promptly and efficiently. Your responsibilities will include, but are not limited to:

Responding to customer inquiries via phone, email, and chat in a professional and friendly manner.
Coordinating with various departments to resolve any issues or queries related to logistics and supply chain.
Tracking shipments and providing real-time updates to clients.
Maintaining accurate records of customer interactions and transactions.
Identifying process improvements and contributing to the development of services.
Building and maintaining strong relationships with clients to promote customer loyalty.

Key Responsibilities

In this role, you will have the opportunity to:

Manage day-to-day customer service operations and address customer inquiries and concerns.
Provide prompt assistance to customers with issues related to deliveries, freight costs, inventory discrepancies, and service outages.
Ensure customer satisfaction by adhering to company policies and procedures.
Collaborate with logistics teams to optimize delivery schedules and routing.
Assist in creating reports and documentation to track service levels and performance metrics.

Qualifications

The ideal candidate for the Logistics Customer Service Representative role should possess the following qualifications:

High school diploma or equivalent; a degree in logistics, business, or a related field is a plus.
Minimum of 2 years of experience in customer service or logistics; experience in a fast-paced environment is preferred.
Excellent communication and problem-solving skills.
Proficiency in using customer service software and Microsoft Office Suite.
Strong organizational skills and attention to detail.
A positive attitude, with the ability to work collaboratively as part of a team.

Benefits

At our company, we believe that taking care of our employees leads to happier customers. Therefore, we offer a comprehensive benefits package to support you both personally and professionally, including:

Competitive salary with opportunities for performance incentives.
Health, dental, and vision insurance plans.
Retirement savings plan with company match.
Paid time off and company holidays.
Ongoing training and development programs.
Employee discounts on services and products.

Work Environment

You will join a dynamic team focused on collaboration and innovation, where every member’s contribution is valued. Our office is a modern space designed to foster teamwork and creativity. We encourage a culture of openness and embrace the diverse perspectives of our employees.

Why Join Us?

Choosing to work with us means becoming part of a distinguished logistics company committed to excellence. Enjoy a fulfilling career where you can contribute to a significant cause while growing your skills and advancing your career. Our team members often speak of their personal growth and the rewarding experiences they gain from serving our clients.

How to Apply

If you are excited about the possibility of joining our team and contributing to our mission of delivering quality logistics customer service jobs, we encourage you to apply! We look forward to reviewing your application and potentially welcoming you to our team. Please submit your application on this page to begin your journey with us!

We are an equal opportunity employer and value diversity at our company. We encourage all qualified individuals to apply.