Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Join Our Team as a 911 Call Center Operator

Are you ready to make a crucial impact in your community? We are looking for dedicated individuals who are passionate about helping others in times of crisis. Our 911 call center is expanding, and we invite you to become a part of our essential team of emergency responders.

About Us

We are a leading public safety organization dedicated to ensuring fast and reliable emergency response. Our call center serves as the primary point of contact for emergency services, dealing with a high volume of calls each day. Our mission is to protect and serve our community, and we recognize that the heart of that mission resides within our skilled operators.

Position: 911 Call Center Operator

As a 911 call center operator, you will be the first voice of hope for individuals in distress. Your primary responsibility will be to receive emergency calls, assess the situation, and dispatch the appropriate emergency services. This role requires excellent communication skills, the ability to remain calm under pressure, and a commitment to serving those in need.

Responsibilities

• Answer emergency calls promptly and professionally.
• Gather necessary information from callers to determine the nature of the emergency.
• Dispatch police, fire, and medical services as appropriate.
• Maintain a calm and reassuring demeanor while managing stressful situations.
• Document calls and actions taken accurately.
• Provide clear and concise communication with emergency personnel and callers.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent (some college coursework preferred).
• Strong communication skills, both verbal and written.
• Ability to think critically and make quick decisions in emergency situations.
• Proficient computer skills, including experience with records management systems.
• Must be able to work various shifts, including nights, weekends, and holidays.
• Experience in a call center or emergency response setting is advantageous but not required.
• State certification or Emergency Telecommunicator certification preferred, or the willingness to obtain within first year of employment.

What We Offer

We value our employees and strive to create a supportive and rewarding work environment. As a 911 call center operator, you can expect the following benefits:

• Competitive salary starting from $45,000 – $60,000 annually based on experience and qualifications.
• Comprehensive health, dental, and vision insurance.
• Pension and retirement savings plans.
• Paid training and continuing education opportunities.
• Opportunities for career advancement within our organization.
• Paid time off (PTO) and holiday pay.

Why Work with Us?

Joining our team means more than just having a job; it’s about being part of a community-focused mission. Working as a 911 call center operator offers a unique opportunity to make a meaningful difference in people’s lives every day. You will receive ongoing training and support, helping you to grow professionally while maintaining your well-being in a challenging but rewarding environment.

How to Apply

If you believe you have the necessary skills and mindset to excel in this role, we encourage you to apply. Please submit your application on this page. We are excited to hear from candidates who are eager to serve and make a difference.

Equal Opportunity Employer

We are proud to be an equal opportunity workplace and an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.

Join us today and be a part of something greater! Your community needs you.