Join Our Team as a Marriott Customer Service Representative

Are you passionate about providing exceptional customer service? Do you enjoy creating memorable experiences for guests? If so, a Marriott customer service job may be the perfect opportunity for you. At Marriott, we pride ourselves on delivering outstanding guest experiences, and our customer service team plays a pivotal role in achieving this mission.

About Marriott International

Marriott International is a leading global lodging company with more than 7,500 properties in over 130 countries. We are dedicated to enhancing the lives of our guests by creating unforgettable travel experiences and providing a warm and welcoming environment. As a member of the Marriott family, you will join a diverse team of professionals committed to excellence.

Key Responsibilities

As a customer service representative at Marriott, your primary responsibilities will include:

Greeting guests with a warm and friendly demeanor, ensuring each guest feels valued and welcomed.
Assisting guests with check-in and check-out procedures, ensuring a smooth and efficient process.
Providing information regarding hotel amenities, services, and local attractions to enhance the guest experience.
Handling guest inquiries and resolving complaints promptly and effectively.
Maintaining a clean and organized front desk area to reflect the brand’s standards of excellence.
Collaborating with other hotel departments to ensure timely and accurate service delivery.
Utilizing our property management system to manage reservations, changes, and inquiries.
Participating in training sessions and team meetings to stay updated on company policies and service standards.

Qualifications

We are looking for energetic, dedicated, and customer-focused individuals to join our team. The ideal candidate for this Marriott customer service job will possess:

A high school diploma or equivalent; additional education or training in hospitality is a plus.
Previous experience in customer service, preferably in the hospitality industry.
Excellent communication skills, both verbal and written, with a strong command of the English language.
Strong problem-solving abilities and the capacity to remain calm under pressure.
A team-oriented attitude and the ability to work collaboratively with fellow staff members.
Flexibility to work various shifts, including days, evenings, weekends, and holidays.
Basic computer proficiency, including experience with Microsoft Office and property management systems.

What We Offer

At Marriott, we believe in nurturing talent and providing our team members with the resources they need to succeed. Here’s what you can expect:

A competitive salary and performance-based bonuses.
Comprehensive benefits package, including health, dental, and vision coverage.
Paid time off and flexible scheduling to promote work-life balance.
Travel discounts and perks at Marriott properties worldwide.
Opportunities for career advancement within a global company.
Ongoing training and professional development programs.
A vibrant working environment that celebrates diverse backgrounds and perspectives.

How to Apply

If you are eager to join a company that values its employees and provides a dynamic environment, we encourage you to apply for the Marriott customer service job today! Take the first step towards a fulfilling career in hospitality by submitting your application on this page. We look forward to welcoming you to our team!

Join Us at Marriott

At Marriott, we understand that our employees are our greatest asset. By joining our customer service team, you’ll become part of a legacy of excellence and a commitment to creating memorable experiences for our guests. Don’t miss out on the opportunity to grow and thrive in a company that values its people.